FAQs
Contact Information
I have a question about Red Rose Tea. How can I contact you?
info@redrosetea.comI have a question about my order. How can I contact you?
orders@redrosetea.comI would prefer to call in with my question. What is the number?
Call Us Toll-Free 1-877-248-2477
Return Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund.
Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.
The original shipping and handling charges are not refundable unless the shipment was damaged or you received the incorrect items.
Items can be returned to
Harris Tea Company, 344 New Albany Road, Moorestown NJ 08057
Shipping Policy
You can trust that your order will be quickly processed and safely delivered.
- We only ship within the United States at this time, using UPS and USPS.
- Our delivery dates are based upon the availability of your item(s), shipping method, and your shipment's destination. Please allow 7-10 business days from the date the order was placed.
- Shipping charges are based on actual UPS & USPS rates and are calculated based on the products' weight and destination.
- If your Billing Address is outside of the US but your Shipping Address is within the US, please call us to order at 1-877-248-2477, between 8 a.m. – 4:00 p.m. EST.
SALES & DISCOUNTS
- Some discounts will automatically apply, others require a coupon code.
- Only one discount is allowed per order.
- Enter coupon code at checkout.
- Discounts cannot be combined with other offers.
- Discount will be reflected in the 'Total' at checkout.
General Questions
Where does Red Rose Tea come from?
Red Rose carefully selects the best grades of tea from the finest estates in the world, including those in Kenya, Ceylon, India and Indonesia.
Is Red Rose "Fair Trade" Tea?
Harris Tea makes every effort to ensure that the tea we purchase comes from a reputable source and is purchased in a socially responsible manner. Our staff, as well as our importers, have personally visited our tea suppliers and have monitored conditions at the country of origin.
How is Red Rose Tea regulated?
Harris Tea is regulated by the FDA and the Georgia Department of Agriculture.
Harris Tea is certified BRC (British Retail Consortium), Organic (Quality Assurance International), RFA (Rainforest Alliance), C-TPAT (Customs Trade Partnership Against Terrorism) and Kosher (Orthodox Union), Halal, NSF certified for dietary supplement production.
How is Red Rose Tea Decaffeinated?
Ethyl Acetate (EA) is a solvent used to extract caffeine. EA is a simple combination of naturally derived compounds present in some foods we eat such as bananas and other fruits. The EA method of decaffeination adheres to standards set by the Tea Association of the USA. This does not create a toxicity hazard to one's health.
How does Red Rose Tea ensure the quality and safety of its products, from sourcing ingredients to the final packed goods?
Our process starts with supplier quality. Ingredients are purchased from approved suppliers. We have established microbiological limits for our teas and herbs and our pesticide testing protocol confirms with FDA regulations.
Ingredients and blends undergo multiple sensory evaluations. Sensory evaluations are performed by our trained laboratory staff and begin before the material is purchased and continue until finished goods are packed.
Finished goods can easily and effectively be traced using our warehouse management system.