You can trust that your order will be quickly processed and safely delivered.
SHIPPING & HANDLING CHARGES
- All orders are shipped via UPS and USPS
- Orders up to $14.99 - based on actual shipping rates from UPS and USPS. This is calculated based on products' weight and destination.
- FREE Shipping on all order over $15
- For Alaska and Hawaii - Add $7.95
- Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
FREE SHIPPING POLICY
- You will receive FREE Shipping on all orders over $15 $5 flat rate on all orders under $15. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
If you have received a discount code from us for Free Shipping then the following conditions are applicable:
- Free Shipping on entire order
- For orders in the United States only
- Standard Shipping option only
- One use per customer
All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. All orders are expected to be delivered through UPS within 3 to 5 business days after they’re processed. Exceptions apply and delivery time is not guaranteed. Additional time and surcharges may apply to orders shipping to Alaska and Hawaii.
24 Hour Priority Processing available during checkout on applicable orders.
Valid for applicable orders placed Monday through Thursday. Our fulfillment team will prioritize processing your order within 24 hours and ship via UPS SurePost. Subject to UPS SurePost delivery times which vary by region.
Note - Delivery is not guaranteed by a certain date/time. Please refer to UPS/USPS website for estimated time of arrival to your area or refer to tracking information for estimated date of delivery.
Packages under 1lb:
- Standard Shipping (USPS first class mail)
- Standard Shipping (UPS SurePost)
- Standard Shipping (UPS Ground)
BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:
- Credit card payment issue; billing zip code must be correct
- Incorrect shipping addresses
- Out of Stock (will ship ASAP as ready and we’ll notify you).
- Weather Issues
- P.O. Box: UPS does not ship to P.O. boxes. (please include house address or expect delays as we ship through USPS)
- Unable to authorize package with signature (please let UPS know if you are not home)
SHIPPING TO ALASKA AND HAWAII
- Shipping to addresses in Alaska and Hawaii is available for an extra charge of $7.95.
SHIPPING TO P.O. BOXES
- Shipments to P.O. Boxes will be sent via U.S. Postal Service Priority Mail. This may cause a slight delay in delivery. If you can include a house address instead of a P.O. Box, please do so.
- At this time, we are only shipping orders within the United States.
TRACKING YOUR PACKAGE
- When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.
Your satisfaction is crucial to us here at Red Rose Tea, in the unlikely event your product arrives damaged or missing an item or if you have received the incorrect product, please contact our consumer relations desk within 5 days of receiving. Please call us at 1-877-248-2477 or drop an email to email@example.com.
- Satisfaction Guaranteed! Your satisfaction is guaranteed. If for any reason you are not satisfied with your purchase, then report to our consumer relations desk within 5 days of receipt and we will refund your order in full.
CANCEL OR CHANGE IN ORDER
- If you would like to change or cancel an order, please call us immediately at 1-877-248-2477 or drop an email to firstname.lastname@example.org.
- We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on orders that have already shipped.
CREDITS TO YOUR CHARGE CARD
- Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Southern Breeze has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.