Shipping Policy

SHIPPING & HANDLING CHARGES

  • All orders are shipped via UPS and USPS
  • Orders up to $14.99 - $5 flat rate shipping
  • Orders $15.00-$34.99 - $3 only (economy shipping charge)
  • Free standard shipping on orders $35 and up
  • Alaska and Hawaii: $30.00 flat rate on orders up to $14.99, $20.00 surcharge on orders $15.00 and up

Orders of $35 or more automatically qualify for free standard shipping - no code needed (not applicable to Alaska and Hawaii). If you've separately received a discount code for Free Shipping, these conditions apply:

  • Free Shipping on entire order ($35 or more, exclusive of Alaska and Hawaii)
  • US orders only
  • Standard Shipping option only
  • One use per customer

SHIPPING DETAILS

Orders are processed within 3-5 business days and typically delivered within 5-7 business days after shipping via UPS/USPS. Delivery times are estimates, not guarantees. Track your order using the provided tracking link. Alaska and Hawaii orders may take longer.

24 Hour Priority Processing

Available on applicable orders placed Monday-Thursday. We'll prioritize and ship your order within 24 hours via UPS SurePost, subject to regional delivery times.

Packages:
Under 3lb - UPS Mail Innovations
3-10lb - FedEx SmartPost
Over 10lb - FedEx Ground

DELAYS MAY OCCUR DUE TO:

  • Payment or billing issues
  • Incorrect shipping address
  • Out-of-stock items
  • Weather
  • P.O. Box addresses (UPS doesn't deliver to P.O. Boxes)
  • Missed signature authorization

P.O. BOXES

Shipped via USPS Priority Mail. A house address is preferred to avoid delays.

INTERNATIONAL ORDERS

We currently ship only within the 50 United States.

ORDER TRACKING

You'll receive a tracking link by email once your order ships.

RETURNS & REFUNDS

Contact us within 5 days of delivery for damaged, missing, or incorrect items, or for a refund request. No refunds after 30 days from purchase. Call 1-877-248-2477 or email info@redrosetea.com

ORDER CHANGES & CANCELLATIONS

Contact us immediately to cancel or change an order. Once processed or shipped, orders can't be changed, cancelled, or redirected.

REFUND TIMING

Refunds are issued to your original payment method within 2 weeks of processing. Contact your card issuer for posting timelines.